Very happy experience with these guys n gals... Conner kept me in the loop all the way through (full body colour change inside and out) and even sent me progress pics along the way... a couple of fine tunings were required at the end but they were happily sorted out fast and efficiently. Will happily use them again in the future :)
Nicole Keane
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March 24, 2025
I had my car repaired by Prestige after some rear ended me and needed repairs done to the front of my vehicle via insurance. My mum had used Prestige around 3 times prior so recognized the name and chose them. The repair took slightly longer than anticipated - but this was due to the parts they ordered from their supplier being incorrect so they ordered from a different supplier. This is no fault of prestige. The work seems tidy.
My issue was with the loan car. I dropped my car off, picked up the loan car and drove 6 minutes/3.4km to my workplace which is in a residential area. Worked for 5 hours and then came out to notice that I had a flat tyre. I called Presitge and their loan car policy is black and white that if there are any issues it is on you to fix. I ended up having to spend about 1.5 hours of my time trying to sort this out and missed an important appointment. Luckily for me it was just a puncture repair and not a full replacement tyre.
I then emailed a complaint through to Prestige with the invoice as I do not think its fair that considering the duration that I had the car that I needed to pay for the repair. They told me that there would have been an alert if the tyre was leaking prior to me picking it up and it would have happened in the very short time that I had the vehicle. They didn't care and told me I had to get the tyre fixed urgently to prevent further damage and their only solution was for me to bring the loan car back the following day and they would refund the loan car fee but not the puncture repair - As a full time working mum having no car is not an option
I understand they have a loan car policy but in this situation where it was the same day and I had barely driven the vehicle
would have thought they would have some leeway but they don't. It then made me incredibly anxious when driving the car.
Aidan Ruffell
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March 27, 2025
I had the pleasure of using Prestige Collision Repairs. From the moment I walked in, their team displayed an unmatched level of professionalism, they took the time to thoroughly assess my vehicle and answering all my questions. The work was completed on time, and the results were flawless. I highly recommend Prestige Collision Repairs.
Gerald Jag De Los Santos
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September 20, 2023
Prestige Collision has exceeded my expectations on getting my Lexus NX 300 repaired from a bad frontal accident last August 2023. I just bought the car a few weeks before the accident. Frustrated and determined to get my car back to its glory. I was very selective of finding a reputable body shop with great craftsmanship experience and delivering the highest standards on body collision repair on luxury cars. I chose Prestige and it did not fail me. Sierra of Prestige Collision has been very responsive to my inquiries and made sure that she addressed my concerns. I am amazed how she is very knowledgeable about the automobile parts and the whole process of the repair. She is outstanding! Connor was very professional in making sure that my requests were getting addressed.
I sincerely appreciate all the hardwork and commitment of the Prestige Collision team in getting my car back to its original state. Job well done!
ANZ Pharma
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November 27, 2024
After the misfortune of my vehicle being rear ended while stopped in traffic, I was fortunate to find Prestige Collision Repairs. The service was excellent from beginning to end. They kept me informed and updated through the process and were accomodating when I had to change repair dates at the last minute. Nothing was an issue. The repair was completed in the time they estimated and my car was cleaned, so happy with everything!
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89 Garnett Ave, Te Rapa, Hamilton 3200, New Zealand
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Very happy experience with these guys n gals... Conner kept me in the loop all the way through (full body colour change inside and out) and even sent me progress pics along the way... a couple of fine tunings were required at the end but they were happily sorted out fast and efficiently. Will happily use them again in the future :)
I had my car repaired by Prestige after some rear ended me and needed repairs done to the front of my vehicle via insurance. My mum had used Prestige around 3 times prior so recognized the name and chose them. The repair took slightly longer than anticipated - but this was due to the parts they ordered from their supplier being incorrect so they ordered from a different supplier. This is no fault of prestige. The work seems tidy. My issue was with the loan car. I dropped my car off, picked up the loan car and drove 6 minutes/3.4km to my workplace which is in a residential area. Worked for 5 hours and then came out to notice that I had a flat tyre. I called Presitge and their loan car policy is black and white that if there are any issues it is on you to fix. I ended up having to spend about 1.5 hours of my time trying to sort this out and missed an important appointment. Luckily for me it was just a puncture repair and not a full replacement tyre. I then emailed a complaint through to Prestige with the invoice as I do not think its fair that considering the duration that I had the car that I needed to pay for the repair. They told me that there would have been an alert if the tyre was leaking prior to me picking it up and it would have happened in the very short time that I had the vehicle. They didn't care and told me I had to get the tyre fixed urgently to prevent further damage and their only solution was for me to bring the loan car back the following day and they would refund the loan car fee but not the puncture repair - As a full time working mum having no car is not an option I understand they have a loan car policy but in this situation where it was the same day and I had barely driven the vehicle would have thought they would have some leeway but they don't. It then made me incredibly anxious when driving the car.
I had the pleasure of using Prestige Collision Repairs. From the moment I walked in, their team displayed an unmatched level of professionalism, they took the time to thoroughly assess my vehicle and answering all my questions. The work was completed on time, and the results were flawless. I highly recommend Prestige Collision Repairs.
Prestige Collision has exceeded my expectations on getting my Lexus NX 300 repaired from a bad frontal accident last August 2023. I just bought the car a few weeks before the accident. Frustrated and determined to get my car back to its glory. I was very selective of finding a reputable body shop with great craftsmanship experience and delivering the highest standards on body collision repair on luxury cars. I chose Prestige and it did not fail me. Sierra of Prestige Collision has been very responsive to my inquiries and made sure that she addressed my concerns. I am amazed how she is very knowledgeable about the automobile parts and the whole process of the repair. She is outstanding! Connor was very professional in making sure that my requests were getting addressed. I sincerely appreciate all the hardwork and commitment of the Prestige Collision team in getting my car back to its original state. Job well done!
After the misfortune of my vehicle being rear ended while stopped in traffic, I was fortunate to find Prestige Collision Repairs. The service was excellent from beginning to end. They kept me informed and updated through the process and were accomodating when I had to change repair dates at the last minute. Nothing was an issue. The repair was completed in the time they estimated and my car was cleaned, so happy with everything!