Even though I wasnt even a customer and had just a question about Visas Caraline went out of her way to reply to my email in the evening. No strings attached. Customer service like this is amazing. Will be approaching Helloworld Cambridge in the future for travels for sure.
Kim Knapp
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July 05, 2019
These guys actually dont deserve A star, they were absolutely rude to my mother, the ignored her when she walked in the store, after waiting ahe asked to be served one lady at the desk said she was busy, the other said her computer was frozen she will have to see another lady, once she sat down and told the lady at the desk what she was after, the lady said to her that the tickets are expensive, questioning if my mother can afford her ticket, she even suggested to mum to go across the road to flight centre. My mum said no I would like to purchase the ticket here, the lady that served mum went on to say there are no refunds, my mum said that's fine I would just like a ticket please. The lady reluctantly processed the ticket and my mother left. Now my mother is well respected in this community as she has helped many childcare centers and schools in her time, she is a Maori woman, so I'm not sure if these woman were prejudice or racist or judgemental but they sure were rude. We will never go back there again.
Barb Fraser
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June 06, 2019
Vera arranged our cruise 2018 and was very pleased with the package. Everything was taken care of and it all went to plan. Looking at doing an Alaskan & Rocky Mountain Tour 😊
Owen Browne
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April 04, 2024
Very helpful. Were able to get get answers to all our questions. Then book our holiday.
Johan van der Gaag
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January 29, 2019
They are the best for service. My number one if I travel. They know what we want and go for the best, thanks
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Even though I wasnt even a customer and had just a question about Visas Caraline went out of her way to reply to my email in the evening. No strings attached. Customer service like this is amazing. Will be approaching Helloworld Cambridge in the future for travels for sure.
These guys actually dont deserve A star, they were absolutely rude to my mother, the ignored her when she walked in the store, after waiting ahe asked to be served one lady at the desk said she was busy, the other said her computer was frozen she will have to see another lady, once she sat down and told the lady at the desk what she was after, the lady said to her that the tickets are expensive, questioning if my mother can afford her ticket, she even suggested to mum to go across the road to flight centre. My mum said no I would like to purchase the ticket here, the lady that served mum went on to say there are no refunds, my mum said that's fine I would just like a ticket please. The lady reluctantly processed the ticket and my mother left. Now my mother is well respected in this community as she has helped many childcare centers and schools in her time, she is a Maori woman, so I'm not sure if these woman were prejudice or racist or judgemental but they sure were rude. We will never go back there again.
Vera arranged our cruise 2018 and was very pleased with the package. Everything was taken care of and it all went to plan. Looking at doing an Alaskan & Rocky Mountain Tour 😊
Very helpful. Were able to get get answers to all our questions. Then book our holiday.
They are the best for service. My number one if I travel. They know what we want and go for the best, thanks