Flight Centre
R45, The Base Shopping Centre, Maahanga Drive, Te Rapa, Hamilton 3200, New Zealand
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R45, The Base Shopping Centre, Maahanga Drive, Te Rapa, Hamilton 3200, New ZealandWe could not load the map for this listing.
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Mixed, first flight good experience, second trip a nightmare. It took $8300 payment and said “oops, your page has flown away”. I didn’t receive an email receipt or itinerary, but the money had come out. I then rang the flight centre, the first person I got told me he saw the trip details, but couldn’t confirm anything with me (despite identifying myself!) - he said it might be a confidentiality issue. I wanted to establish if he was looking at the correct trip. So, I rang back and got another lady, Erica who was actually helpful at first. She spent a day trying to sort and basically admitted the booking hadn’t actually been made. She told me I needed to re-accept the booking as she had to re enter each part of the trip manually and said finance would cover the difference, as it came in an extra $1000 from her manual input. Since accepting, a week later I haven’t had any communication again. I have emailed numerous times. I don’t have itinerary for coach or other details, a receipt, confirmation yet that payment has been received and that finance covered the difference. This is absolutely appalling service, I will never use Flight Centre website again to book a flight.
Booked accommodation through Flight Centre that was not as advertised and, in our view, was not safe to stay in after we discovered an electrical fault. We had to find alternative accommodation during school holidays in a busy tourist destination, leaving us out of pocket and under unnecessary stress. The dispute dragged on for over six months, and we were disappointed with how slowly it was handled. We had also purchased Flight Centre travel insurance, but it provided no assistance in our situation. Based on our experience, I would not recommend booking holidays through Flight Centre.
The Sales agent Krystal gave great customer service and just before we left on holiday she gave us a ring to enjoy our holiday. I would highly recommend her to book your holiday A+++.
A special thanks to Stefan Ryder at Te Awa / The Base. His amazing service and recommendations made the entire experience seamless and stress-free. Stefan kept us updated throughout the process, and I highly recommend him! My first trip to Bali was unforgettable, thanks to his help, and I’ll definitely be booking all my future trips through him
All my flights booking done by awesome staff at flight center the Base. I Recommended this lovely service.