I was excited to try this place and wanted to give a positive review but sadly I can’t.
The staff were mostly in disarray. Didn’t know what food was for which table, even when they took the orders themselves.
My smashed avo was bizarre - it was covered in coconut, freeze dried raspberries and fruit. The avocado was full of hard, unripe chunks. Not pleasant to eat - why combine savoury and sweet like that?!
We found a hair in one of the meals. We told a staff member who seemed unbothered and did not offer any remedy.
We later overheard a customer complaining that they’d waited 50 minutes for food.
The positives were that the drinks were good and our food came quickly. Also the kids play area is great, and we liked the dietary options and kids menu.
Sadly I won’t be back though.
Toddy Prawiraharjo
-
December 20, 2025
Great food, superb service, cozy settings. What else you need?
Need to mention the big portion of the greens, crispy fries (that loaded with chicken, yum!), and sweet sauce of pork belly burger that just hit the spot. It was a perfect brunch from an unassumingly cafe.
Max Morley
-
April 27, 2025
First time visit today. Were keen to try after having driven past for some time and realised there was parking behind the buildings.
Excellent coffee and cabinet food choices including GF and Keto. Menu looked great for those looking for breakfast and similar. Service was warm, courteous and inviting. Definitely will be back and one of the best coffee arts I've seen
Derek Xu
-
December 20, 2025
Very disappointing experience.
We arrived at 11:30 am and placed our order, but did not receive our food until 1:15 pm. There was no explanation or apology during the long wait. What made it worse was that customers who arrived after us were served, finished their meals, and left while we were still waiting. The management and kitchen coordination were clearly very poor.
The iced mocha was badly made — the chocolate was not mixed at all and the drink was overly sweet and unpleasant. The spiced beef was extremely salty and almost inedible, showing a clear lack of quality control.
Overall, the service was chaotic and the food quality was inconsistent. Waiting nearly two hours for food like this is unacceptable. Definitely not worth the time or money. I would not return and do not recommend this place.
Kerra C
-
January 14, 2026
Food was amazing, they also cater for dairy-free, coeliac and vegan clients. Their drinks options are wide, if only I can taste each and everyone, I would. Lovely owners, and lovely staff members. We will keep coming back for more :)
Our Address
unit12/111 Thomas Road, Rototuna, Hamilton 3210, New Zealand
Claim Listing: Cafe Inc
Please Login or Register an Account to Claim Listing
I was excited to try this place and wanted to give a positive review but sadly I can’t. The staff were mostly in disarray. Didn’t know what food was for which table, even when they took the orders themselves. My smashed avo was bizarre - it was covered in coconut, freeze dried raspberries and fruit. The avocado was full of hard, unripe chunks. Not pleasant to eat - why combine savoury and sweet like that?! We found a hair in one of the meals. We told a staff member who seemed unbothered and did not offer any remedy. We later overheard a customer complaining that they’d waited 50 minutes for food. The positives were that the drinks were good and our food came quickly. Also the kids play area is great, and we liked the dietary options and kids menu. Sadly I won’t be back though.
Great food, superb service, cozy settings. What else you need? Need to mention the big portion of the greens, crispy fries (that loaded with chicken, yum!), and sweet sauce of pork belly burger that just hit the spot. It was a perfect brunch from an unassumingly cafe.
First time visit today. Were keen to try after having driven past for some time and realised there was parking behind the buildings. Excellent coffee and cabinet food choices including GF and Keto. Menu looked great for those looking for breakfast and similar. Service was warm, courteous and inviting. Definitely will be back and one of the best coffee arts I've seen
Very disappointing experience. We arrived at 11:30 am and placed our order, but did not receive our food until 1:15 pm. There was no explanation or apology during the long wait. What made it worse was that customers who arrived after us were served, finished their meals, and left while we were still waiting. The management and kitchen coordination were clearly very poor. The iced mocha was badly made — the chocolate was not mixed at all and the drink was overly sweet and unpleasant. The spiced beef was extremely salty and almost inedible, showing a clear lack of quality control. Overall, the service was chaotic and the food quality was inconsistent. Waiting nearly two hours for food like this is unacceptable. Definitely not worth the time or money. I would not return and do not recommend this place.
Food was amazing, they also cater for dairy-free, coeliac and vegan clients. Their drinks options are wide, if only I can taste each and everyone, I would. Lovely owners, and lovely staff members. We will keep coming back for more :)