Auto Super Shoppe Cambridge
39 Empire Street, Cambridge 3434, New ZealandAbout Auto Super Shoppe Cambridge
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Highly recommend this Auto Super Shoppe! I called in late in the day today with an emergency wheel issue. They were clearly busy and only had one mechanic working. Despite that, they took the time to look at my vehicle and were incredibly helpful. The mechanic was very thorough in diagnosing the issue, taking the time to investigate properly rather than rushing to a conclusion. Then showing me the issue and taking the time to explain it. While I was waiting, the receptionist was friendly and chatty. The service was professional, friendly, and honest, and I really appreciated the effort they went to. Fantastic customer service and great attention to detail. Thank you for your help today!
Wish could give Zero stars if possible Absolutely Appalling Customer Service – One of the Worst Experiences I’ve Ever Had I genuinely cannot believe how badly we were treated. This was, without a doubt, one of the worst customer service experiences I have ever experienced. We were suddenly presented with additional charges that we had never been informed about beforehand. We were completely within our rights to question why we were being asked to pay something that had never been explained or disclosed to us. When we asked why we had not been informed about these charges before the service, the lady at the counter’s behaviour was absolutely shocking. Instead of giving us a simple explanation, she became extremely rude, argumentative, aggressive, and disrespectful. We were not shouting at her, abusing her, or causing a scene. We were simply asking a legitimate question about charges that had not been communicated to us. Yet she behaved as though we had done something wrong simply by questioning the bill. Things became even more unacceptable when she threw our keys on the counter after we refused to pay the charges we had never been told about. Who treats customers like that? Throwing someone’s keys because they questioned an unexpected charge is completely inappropriate and, frankly, disgraceful customer service. I then told her directly that she had no right to speak to customers in the way she was speaking to us. Her response was unbelievable. She told me, in substance, that she can be as rude as she wants because she is the owner. That statement says everything about the attitude we experienced. Being the owner does NOT give you permission to disrespect customers. If anything, being the owner should mean setting the standard for professionalism, communication, and basic decency. Instead, we were made to feel as though we were an inconvenience for simply asking why we were being charged something we had never been informed about. The most frustrating part is that this situation could have been resolved in less than two minutes with a simple and respectful explanation. Instead, she chose to become confrontational and incredibly rude. If there are additional charges, tell your customers beforehand. Don’t wait until the end and then expect them to simply pay without question. And when a customer asks why they were not informed, explain it professionally instead of attacking the customer. The way we were treated was completely unacceptable. There is a massive difference between enforcing a business policy and treating people with disrespect. A business owner should understand that. I have dealt with many businesses over the years, and I have never experienced an owner openly behaving this aggressively towards customers and then essentially claiming that she has the right to be rude because she owns the business. Owning a business does not make you above basic manners, professionalism, or respect. We walked away from this experience feeling extremely disappointed and disgusted by the way we were treated. The issue wasn’t simply the money — it was the lack of transparency, the attitude, the disrespect, and the way our concerns were handled. If this is how customers are treated when they question an unexpected charge, then I would strongly recommend thinking twice before using this business. Absolutely appalling customer service. Completely unacceptable behaviour. We will not be returning, and I would not recommend this place to anyone based on our experience.
I contacted Auto Super Shoppe at 9am needing an urgent repair, as I rely on my vehicle for shift work the following day. From the very first call, the team couldn’t have been more accommodating. After I dropped the car off, they kindly drove me back home and kept me updated throughout the day with clear, proactive communication. The repair required parts to be couriered in, so naturally I was concerned it might stretch beyond a day. The team immediately put my mind at ease by offering a loan car if the diagnostics revealed a bigger job a level of customer care that genuinely impressed me. To my surprise, I was informed early afternoon that the job was already completed. Not only that, they delivered the car back to my house, saving me the hassle of arranging transport. Their attitude, professionalism, and communication were exceptional from start to finish. Having previously been a Group Sales Manager for several motor vehicle franchises, I know what good service looks like — and this team absolutely delivered it. Well done to the entire Auto Super Shoppe team. Highly recommended.
Over priced, Scammy and terrible service. They Increased the total from quoted prices AFTER the work was done. Lady behind the counter just claimed “that’s not what we said” and wouldn’t honor the original quote although there was no additional work done. They also tried to add on additional work after I specifically stated I don’t. Took my car to another place and all “problems” stated by them were not an issue at all. The whole ordeal was terrible from disgusting customer service and multiple angry phone calls through the day to poor mechanical work and reasoning for work that didn’t need doing. I will not be returning to this place.
Came in to check a warning light and tires. They quoted us $900 for 2 tires, a wheel alignment, and a puncture repair. A few other mechanics quoted $400-$500. As for the warning light, they said $50 for diagnostics, then charged $100 after it was done, and they gave multiple POSSIBILITIES as to why the light MIGHT be on, so no clear diagnosis. On top of that, the woman at the front was very rude and intense. Maybe it was just a bad day for her, but from other reviews it looks pretty consistent.